HDI Brasil WFM - Workforce Management Principles

Gestão da Força de Trabalho (Workforce Management - WFM), é um tópico amplamente discutido nas centrais de atendimento e suporte técnico em todo o mundo, e continua sendo um tema que gera desafios e muitas dúvidas aos gestores. Como saber se estamos trabalhando com o número de profissionais correto?

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